Please contact us if you have any queries, we will be more than happy to help.

 

The following are a few Answers that may be able to help you.

Can I return an item for an exchange or refund?
Yes, send back to the address detailed below. We recommend that you use a secure method of delivery as elite doggy & style cannot be held responsible for non receipt of returned items. Please allow 28 days from the date of receipt by ourselves to enable us to deal with your return.

Refunds

Please note that we can only refund your item/s if they are unused and returned within 10 days from the date of dispatch.
Where any goods are returned for refund exceeding this 10 day period but within the 28 day exchange period,  elite doggy & style will issue a credit note for the value of goods returned. Sale items are excluded from refund or exchange unless proven faulty.

Exchanges

You may exchange items up to 28 days from date of dispatch, if there are no suitable item/s to exchange, elite doggy & style will issue a Credit note to the value of the goods returned. Sale items are excluded from refund or exchange unless proven faulty.

What if the item I have received is faulty?
If your item is faulty, please return it to the address below, providing your full name, address and contact details. We will send you a replacement immediately. 

How do I measure my Dog?

The size chart available is for guidance use only, this is due to the variance of dog sizes to each particular breed. Please measure your dog before ordering and if you require more guidance on a particular product please contact us by phone or email and we will be more than happy to help.

If the above does not answer your question please contact us through any means below and we will respond immediately.

Address 

94 Langham Drive

Rayleigh

Essex

SS6 9TA

Email 

info@elitedoggyandstyle.co.uk

Tel: 08447 361467

Fax 08447 361467

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